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Explore FAQs
Explore FAQs
Explore FAQs
Explore our frequently asked questions for quick solutions to your inquiries.
Explore our frequently asked questions for quick solutions to your inquiries.
Explore our frequently asked questions for quick solutions to your inquiries.
What types of custom furniture do you offer?
We offer a wide range of custom furniture for homes, workplaces, hospitality, and businesses. This includes headboards, side tables, beds, sleigh beds, couches, desks, tables, ottomans, shelves, and more.
What is the typical lead time for custom orders?
Our standard lead time is 10-20 working days, subject to complexity and order quantity.
What is the process for creating furniture?
After the discovery process and ideation, we provide a quote and invoice. Upon full payment, production begins the next business day. Quality control is maintained throughout and after production, with delivery upon completion.
Can I customise materials, finishes, and colors for my custom furniture?
Absolutely. During the initial contact and discovery process, we offer a variety of customization options, including materials, finishes, and colors. We also provide access to our fabric library.
Can I provide my own designs, or can you assist?
Clients can provide their own designs. We also assign a dedicated designer to assist with ideation and provide examples of our previous work.
Which industries and businesses can benefit from your B2B solutions?
We cater to a wide range of industries, including Hotels and Resorts, Offices, Restaurants and Cafes, Retail Stores, Healthcare, Event Spaces, Education, Real Estate & Residential Developers, and Government and Public Spaces. We are open to working with businesses across various sectors.
How much is delivery and how long does it take?
We aim to deliver orders within 5-9 business days after completion. - Major Metropole: 0-50km = R450 - City / Town: 51-100km = R500 - Regional towns: 101-150km R550 - Outlying: 151-350km = R800 - Remote: > 551km = > R2500
What is your warranty policy?
Statutory Warranty: All our furniture products come with an initial statutory warranty of 6 months. Extended Warranty: Beyond the statutory warranty, we provide an extended warranty of 6 months, for a total of 1 year coverage. This extended warranty begins immediately after the 6-month statutory warranty ends. It offers you continued protection for an additional 6 months. It is entirely at Arené’s discretion to offer the necessary remedy, being either repair, replace or store credit, should your product breach the extended warranty. In addition, Arené will charge necessary collection and delivery costs in certain circumstances.
How is furniture delivery and assembly handled?
Our dedicated delivery team assembles the furniture upon delivery. For items that require post-delivery assembly, a fee of R200 applies to residential orders, with quotes provided for larger orders.
Can clients request previous work for inspiration?
Yes, clients are free to request our previous work for inspiration.
Are there limitations on the size or complexity of custom orders?
There are no inherent limitations. Any potential restrictions will be communicated before payment is made.
What is your policy on order changes and cancellations?
Changes cannot be accommodated once production begins. Cancellation may incur a fee. Due to the custom nature of our business, refunds are not available, but we work closely with clients to ensure satisfaction.
How can I contact Arené for inquiries or collaboration?
You can reach us via WhatsApp (082 238-3692), email (info@arene.co.za), or the contact form on our website.
Do you have sustainability or eco-friendly practices in your production?
We are currently exploring sustainability initiatives and are committed to responsible practices.
Still have a question?
If you don't find the answers you're looking for, don't hesitate to reach out to us directly.
What types of custom furniture do you offer?
We offer a wide range of custom furniture for homes, workplaces, hospitality, and businesses. This includes headboards, side tables, beds, sleigh beds, couches, desks, tables, ottomans, shelves, and more.
What is the typical lead time for custom orders?
Our standard lead time is 10-20 working days, subject to complexity and order quantity.
What is the process for creating furniture?
After the discovery process and ideation, we provide a quote and invoice. Upon full payment, production begins the next business day. Quality control is maintained throughout and after production, with delivery upon completion.
Can I customise materials, finishes, and colors for my custom furniture?
Absolutely. During the initial contact and discovery process, we offer a variety of customization options, including materials, finishes, and colors. We also provide access to our fabric library.
Can I provide my own designs, or can you assist?
Clients can provide their own designs. We also assign a dedicated designer to assist with ideation and provide examples of our previous work.
Which industries and businesses can benefit from your B2B solutions?
We cater to a wide range of industries, including Hotels and Resorts, Offices, Restaurants and Cafes, Retail Stores, Healthcare, Event Spaces, Education, Real Estate & Residential Developers, and Government and Public Spaces. We are open to working with businesses across various sectors.
How much is delivery and how long does it take?
We aim to deliver orders within 5-9 business days after completion. - Major Metropole: 0-50km = R450 - City / Town: 51-100km = R500 - Regional towns: 101-150km R550 - Outlying: 151-350km = R800 - Remote: > 551km = > R2500
What is your warranty policy?
Statutory Warranty: All our furniture products come with an initial statutory warranty of 6 months. Extended Warranty: Beyond the statutory warranty, we provide an extended warranty of 6 months, for a total of 1 year coverage. This extended warranty begins immediately after the 6-month statutory warranty ends. It offers you continued protection for an additional 6 months. It is entirely at Arené’s discretion to offer the necessary remedy, being either repair, replace or store credit, should your product breach the extended warranty. In addition, Arené will charge necessary collection and delivery costs in certain circumstances.
How is furniture delivery and assembly handled?
Our dedicated delivery team assembles the furniture upon delivery. For items that require post-delivery assembly, a fee of R200 applies to residential orders, with quotes provided for larger orders.
Can clients request previous work for inspiration?
Yes, clients are free to request our previous work for inspiration.
Are there limitations on the size or complexity of custom orders?
There are no inherent limitations. Any potential restrictions will be communicated before payment is made.
What is your policy on order changes and cancellations?
Changes cannot be accommodated once production begins. Cancellation may incur a fee. Due to the custom nature of our business, refunds are not available, but we work closely with clients to ensure satisfaction.
How can I contact Arené for inquiries or collaboration?
You can reach us via WhatsApp (082 238-3692), email (info@arene.co.za), or the contact form on our website.
Do you have sustainability or eco-friendly practices in your production?
We are currently exploring sustainability initiatives and are committed to responsible practices.
Still have a question?
If you don't find the answers you're looking for, don't hesitate to reach out to us directly.
What types of custom furniture do you offer?
We offer a wide range of custom furniture for homes, workplaces, hospitality, and businesses. This includes headboards, side tables, beds, sleigh beds, couches, desks, tables, ottomans, shelves, and more.
What is the typical lead time for custom orders?
Our standard lead time is 10-20 working days, subject to complexity and order quantity.
What is the process for creating furniture?
After the discovery process and ideation, we provide a quote and invoice. Upon full payment, production begins the next business day. Quality control is maintained throughout and after production, with delivery upon completion.
Can I customise materials, finishes, and colors for my custom furniture?
Absolutely. During the initial contact and discovery process, we offer a variety of customization options, including materials, finishes, and colors. We also provide access to our fabric library.
Can I provide my own designs, or can you assist?
Clients can provide their own designs. We also assign a dedicated designer to assist with ideation and provide examples of our previous work.
Which industries and businesses can benefit from your B2B solutions?
We cater to a wide range of industries, including Hotels and Resorts, Offices, Restaurants and Cafes, Retail Stores, Healthcare, Event Spaces, Education, Real Estate & Residential Developers, and Government and Public Spaces. We are open to working with businesses across various sectors.
How much is delivery and how long does it take?
We aim to deliver orders within 5-9 business days after completion. - Major Metropole: 0-50km = R450 - City / Town: 51-100km = R500 - Regional towns: 101-150km R550 - Outlying: 151-350km = R800 - Remote: > 551km = > R2500
What is your warranty policy?
Statutory Warranty: All our furniture products come with an initial statutory warranty of 6 months. Extended Warranty: Beyond the statutory warranty, we provide an extended warranty of 6 months, for a total of 1 year coverage. This extended warranty begins immediately after the 6-month statutory warranty ends. It offers you continued protection for an additional 6 months. It is entirely at Arené’s discretion to offer the necessary remedy, being either repair, replace or store credit, should your product breach the extended warranty. In addition, Arené will charge necessary collection and delivery costs in certain circumstances.
How is furniture delivery and assembly handled?
Our dedicated delivery team assembles the furniture upon delivery. For items that require post-delivery assembly, a fee of R200 applies to residential orders, with quotes provided for larger orders.
Can clients request previous work for inspiration?
Yes, clients are free to request our previous work for inspiration.
Are there limitations on the size or complexity of custom orders?
There are no inherent limitations. Any potential restrictions will be communicated before payment is made.
What is your policy on order changes and cancellations?
Changes cannot be accommodated once production begins. Cancellation may incur a fee. Due to the custom nature of our business, refunds are not available, but we work closely with clients to ensure satisfaction.
How can I contact Arené for inquiries or collaboration?
You can reach us via WhatsApp (082 238-3692), email (info@arene.co.za), or the contact form on our website.
Do you have sustainability or eco-friendly practices in your production?
We are currently exploring sustainability initiatives and are committed to responsible practices.
Still have a question?
If you don't find the answers you're looking for, don't hesitate to reach out to us directly.
It is time to customise your furniture, your way.
Never miss a seat!
Subscribe and stay current with all things Arené
It is time to customise your furniture, your way.
Never miss a seat!
Subscribe and stay current with all things Arené
It is time to customise your furniture, your way.
Never miss a seat!
Subscribe and stay current with all things Arené